Legal

Terms of Service

These terms govern your fixed-fee plan with TVNDEM Ltd. Please read them alongside your engagement letter, which sets out the specific work we will do for you.

1. Who we are

TVNDEM is part of TVNDEM Group and operated by TVNDEM Ltd, based in Kent, United Kingdom. Your contract for these services is with TVNDEM Ltd, which is the contracting entity and the entity that invoices you. In these terms, "we", "us" and "our" mean TVNDEM Ltd; "you" means the business that subscribes to our services. Full company registration details will be shown here once available.

2. The services

We provide the accountancy services described in the plan you select and any add-ons you add, as summarised on our pricing page and confirmed in your engagement letter. Where this document and your engagement letter differ, the engagement letter prevails for the scope of work.

• We rely on the accuracy and completeness of the records and information you provide.
• Statutory deadlines are met provided you supply complete records within the timescales we notify to you.
• Payroll, VAT returns and additional director self-assessments are add-ons and are only provided if you have selected and paid for them.
• Each plan includes cloud accounting software provided by us — we include Pandle as standard, and can work within your existing Xero or QuickBooks if you prefer. We review the included software at least annually. Where software is provided by us, it remains ours and ends when your plan ends, though we will help you transition to your own account on request.
• We are not a bank, insurer or regulated investment adviser and do not provide investment or legal advice.

3. Subcontracting and outsourcing

We may engage carefully selected third-party providers to carry out parts of the services, including bookkeeping, the preparation of accounts and returns, and the submission of filings to HMRC and Companies House. Providers who submit filings or otherwise deal with HMRC or Companies House on your behalf are based in the United Kingdom and hold the UK Anti-Money Laundering supervision, registrations and authorisations required for that work. Providers who assist only with bookkeeping or preparation may be located inside or outside the United Kingdom.

• Every provider acts under a written agreement with us imposing confidentiality and data protection obligations no less strict than our own.
• We remain fully responsible to you for the services, whoever performs them, and we remain your single point of contact.
• All work is delivered under our engagement with you; you do not acquire a contractual relationship with any subcontractor.
• By subscribing, you consent to us sharing the information reasonably necessary for these purposes, handled as described in our Privacy Policy.

4. Your responsibilities

• Provide complete, accurate and timely records, and respond to our requests for information.
• Complete our identity and Anti-Money Laundering checks before work begins.
• Approve accounts and returns before we submit them on your behalf. Legal responsibility for filings remains with the company's directors.
• Keep your contact and payment details up to date.

5. Fees, VAT and payment

• Plan and add-on prices are quoted monthly and exclude VAT. UK VAT at 20% is added at checkout and shown before you pay.
• Your plan is billed monthly in advance using the payment method we agree with you; we do not store your full card details.
• A VAT invoice or receipt is issued for every successful payment.
• If a payment fails we will retry it and let you know. If payment remains outstanding we may suspend work until the account is brought up to date.
• Changes to your plan or add-ons take effect from your next billing date.
• We review plan and add-on prices once a year. Any change is notified to you by email at least 30 days before it takes effect and applies from your first billing date after that notice period. If you do not wish to accept a change, you may cancel before it takes effect.
• Your plan covers the accounting periods during which you are subscribed. If you join partway through an accounting year, that year's accounts and tax returns are included provided you either remain with us from joining through to filing and pay a one-off catch-up fee for the months of the period before you joined (at your plan's monthly rate), or have been with us for the full period. We will confirm any catch-up fee before you pay it.
• Year-end accounts and returns are prepared and filed only while your plan is active when the work falls due.

6. Cancellation and refunds

Your plan is monthly rolling. You may cancel at any time; your plan then runs to the end of the period you have already paid for and is not renewed. Fees already paid for a completed period are non-refundable, save where required by law. On cancellation we will provide copies of your records and, where relevant, deal with professional clearance for your new accountant.

If you are a sole trader contracting as a consumer, you have a statutory 14-day right to cancel. Where you ask us to begin work within that period, you may be charged for work performed up to the point of cancellation.

7. Liability

Nothing in these terms limits liability for fraud, or for death or personal injury caused by negligence. Subject to that, our total liability arising from or in connection with the services in any 12-month period is limited to the fees you paid us in that period, and we are not liable for indirect or consequential loss.

8. Anti-Money Laundering and confidentiality

We are supervised for Anti-Money Laundering purposes and are required to verify your identity and the identity of your company's owners and directors before providing services, and to keep that verification up to date. We keep your information confidential and use it only as described in our Privacy Policy, save where the law requires disclosure.

9. Complaints and governing law

If something's gone wrong, tell us — our complaints procedure is on the Complaints page and we take it seriously. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

10. Changes to these terms

We may update these terms from time to time. Material changes are notified to you by email at least 30 days before they take effect.